Refund and cancellation policy

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At Zor, we strive to provide seamless legal consultation services both online and onsite.

However, we understand that circumstances may require a refund. Below is our transparent

refund policy:

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1. Refund Processing Time

Refunds are processed within 5 to 7 working days after approval.

The amount will be credited back through the original payment method.

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2. User-Initiated Cancellations

Users can cancel their booking or consultation at any time before it starts.

A full refund will be issued for cancellations made before the session begins.

Once the consultation has started, no refund will be provided.

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3. Lawyer-Initiated Cancellations

Lawyers also have the right to cancel a consultation at any time before the session begins.

If a lawyer cancels, users will receive a full refund or can choose to reschedule with another

lawyer at no extra cost.

If the session has already started, the booking cannot be canceled or refunded.

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4. No-Show & Late Cancellations

If a user or lawyer does not attend the scheduled session, the session will not be considered

completed and a refund will be provided.

We value transparency and fairness in our refund policy. If you have any concerns, feel free to

contact our support team for assistance.

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